Your privacy matters to us. This Privacy Policy explains how crownjili Casino collects, uses, stores, and protects your personal information in compliance with Philippine law.
Last Updated: January 1, 2026Summary: crownjili Casino ("crownjili," "we," "us," or "our") is committed to protecting the personal information of all players and visitors. This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By using the crownjili Platform, you consent to the practices described in this Policy.
This Privacy Policy applies to all personal information collected by crownjili Casino through its website, mobile application, customer support channels, and any other services offered under the crownjili brand (collectively, the "Platform"). It covers all registered players, prospective players, and visitors who interact with the crownjili Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, or any other part of the Philippines.
crownjili acts as the Personal Information Controller (PIC) with respect to the personal data it collects directly from users. Where crownjili engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with the Data Privacy Act of 2012.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
When you register a crownjili account or complete KYC verification, we collect:
To process deposits and withdrawals in Philippine Peso, we collect:
When you access the crownjili Platform, we automatically collect certain technical data, including:
If you contact crownjili's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised.
crownjili collects personal data through the following means:
crownjili processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Identity, contact, and ID data |
| Processing deposits and withdrawals in PHP | Financial and payment data |
| Providing and improving Platform services | Usage and technical data |
| Fraud prevention and anti-money laundering compliance | Identity, financial, and technical data |
| PAGCOR regulatory reporting and compliance | Identity, financial, and gaming activity data |
| Responsible gaming monitoring and intervention | Gaming activity and account data |
| Customer support and dispute resolution | Communications and account data |
| Marketing and promotional communications (with consent) | Contact and preference data |
| Legal proceedings and enforcement of Terms | All relevant data |
Under the Data Privacy Act of 2012, crownjili processes your personal data on the following legal bases:
crownjili does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where data is shared with third-party processors, crownjili ensures that appropriate contractual safeguards are in place consistent with the Data Privacy Act of 2012 and NPC issuances.
crownjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable Philippine legal and regulatory retention requirements. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.
crownjili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While crownjili takes all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. In the event of a personal data breach that is likely to result in serious harm to affected individuals, crownjili will notify the NPC and affected data subjects in accordance with NPC Circular 16-03 and applicable breach notification requirements.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crownjili:
To exercise any of these rights, please contact crownjili's Data Protection Officer (DPO) using the contact details in Section 13 of this Policy. crownjili will respond to verified requests within fifteen (15) business days, in accordance with NPC guidelines.
Cookies are small text files placed on your device when you visit the crownjili Platform. They help us recognize your device, remember your preferences, and analyze how the Platform is used.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the crownjili Platform. For marketing cookies, you may withdraw consent by updating your account preferences or contacting our support team.
The crownjili Platform is strictly restricted to individuals aged 21 years and above. crownjili does not knowingly collect personal data from persons under 21 years of age. If crownjili becomes aware that personal data has been collected from an underage individual, it will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered on the crownjili Platform, please contact our support team immediately so that appropriate action can be taken.
crownjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, crownjili will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the crownjili Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
crownjili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data, please contact:
If you are not satisfied with crownjili's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.
Our privacy commitments go beyond legal compliance — they reflect our respect for every Filipino player on the Platform.
crownjili fully complies with Republic Act No. 10173. Your data rights are recognized and upheld — from access requests to erasure, we follow NPC guidelines to the letter.
All data transmitted between your device and the crownjili Platform is protected by TLS/SSL encryption. Sensitive account and payment data is also encrypted at rest.
crownjili has a registered Data Protection Officer overseeing all privacy matters. You can reach our DPO directly for any data access, correction, or deletion requests.
crownjili never sells your personal information to third parties. Data shared with partners is strictly limited to what is necessary for payment processing, KYC, and regulatory compliance.
We clearly distinguish between essential and optional cookies. Marketing cookies are only placed with your explicit consent, and you can manage preferences at any time.
Changed your mind about marketing messages? You can withdraw consent for promotional communications at any time through your account settings or by contacting our support team.
Your data is protected, your identity is verified, and your transactions are secure. Join thousands of Filipino players who trust crownjili for a safe and fair online casino experience.
Join crownjili Today21+ Must be 21 years or older. Gambling is addictive. Know when to stop.
Play Responsibly. crownjili Casino is strictly for players aged 21 years and above. If gambling is affecting your well-being, visit our Responsible Gaming page for self-exclusion tools and support. Gambling is addictive. Know when to stop.